Why is honesty so important when dealing with your construction customers?

Answer: Honesty leads to trust and respect, and therefore the ability to influence people. Honesty is easy when things are going great, but difficult when things are terrible. A high form of honesty is the ability to communicate constructive criticism and bad news with decency and directness.

Honesty truly is the best policy—if you can’t be true to yourself, what is your reason for being?


Question: Are there any guarantees in construction?

Answer: Most written guarantees aren’t guarantees in the most proper
sense as they include conditions, exceptions, and time limits. Hard work is not a guarantee. None of us are even guaranteed our next breath. The world owes us nothing. Therefore, success is not guaranteed to any of us, but we can be guaranteed that we will not be successful if we don’t put in the time, the work, the commitment, and have the right attitude.

Point: Try hard to have your best day with your best self every day, without the expectation of guarantee.

Question: To be very successful in construction, should your customers to be your true friends or just friendly acquaintances?

Answer: They should be true friends. Friendship is the reciprocal activity of supporting who the other person is while they support who you are. It is therefore unselfish, generous, kind, and thoughtful Friends are unconditional and earn your confidence.

Point: Friends are the ones who stay with you all the way: others are just

In construction, how does failure lead to success?

Answer: Failure is a fact of life and becomes itself only when you let it establish your mindset. Failure should be anticipated and you should have a predetermined reaction ready to go when it occurs. Failure is not always long term and it provides important lessons for what not to do. It is strange, yet obviously true, that failure and success are mixed in the
same bottle, so don’t avoid a challenge because you may risk failure.

Point: Failure is most often just a temporary defeat encountered on the road to success.

For those in construction, how does having empathy improve your customer relationships?

Answer: Empathy is having the ability and the desire to share the feelings, thoughts, and emotions that someone else is experiencing. It’s a trait that I believe not all people possess, but one that is required in order to understand and therefore support another person. In building positive relationships, empathy is a simple matter of collecting emotional information about the other person. The more you collect, the deeper the relationship. It makes forging a strong bond much easier. That bond results in greater trust as you and the person you are empathizing with can share personal thoughts, worries, and doubts as well as proud achievements, dreams, and goals.

Point: Empathy is life’s mirror. It is the reason we smile at a smile and tear at a tear.

How do you use Emotional Intelligence in the construction business?

Answer: Emotions do not discriminate by age, race, or gender. They are equally classified into positives or negatives. High positive emotional intelligence is linked to empathy. It is present in high performers with good social skills, mental health, leadership skills, and customer service tendencies. Emotional drama is about unfolding intensity and conflict. Emotional Intelligence is about containing, interpreting, measuring, and managing emotions

Point: Emotional intelligence is the ability to recognize and manage your emotions, as well as the emotions of others, without getting too emotional about it.

Why does it take courage to be successful in the construction industry?

Answer: Courage is a requisite for the mastery of fear, risk, and
intimidation. Courage is an attribute of good character and is a virtue that is held in high esteem along with justice, wisdom, prudence, and temperance. Courage is also about trusting your intuition, standing
up to what is wrong and speaking your mind. Courage makes you worthy of respect, so every day that you are fearful, take action against it. Understand that fear seeks only to hold you back: step into your courage and see your life expand.

Point: Courage is having the guts to face fear when you are afraid.

What is the best way to approach conflict on the construction site?

Answer: Disagreements between people can often be negotiated, but conflicts must be won or lost. When deciding whether or not to enter into conflict, ask yourself “If I do this, how will I feel about it six months from now?” Be principled about choosing your conflicts. Do not choose conflict as a remedy for retaliation or antagonism. Although that may feel good in the short term, it may take you off the high road and lead you down the low road of bitterness and regret.

Point: Conflicts can’t always be won, so pick the ones that you can win.

How does character affect the practice of construction contractor?

Answer: Good character is prized by the wise and includes trustworthiness, courage, consideration, responsibility and fairness. What better compliment can someone give another than to say they have good character? Bad character is a stain upon oneself: it includes arrogance, a hot temper, deceit and dominance. Character, then, is at the very center of who we are. Character is more than reputation which is what others think of you are. Character is about what and who you are.

Point: Character is exposed when you do things when other people are not looking.

Question: Why is it important to be assertive in the construction industry?

Answer Assertiveness is expressing your beliefs and feelings with principle, sureness, and conviction. Don’t be intimidated by size, power, or authority. While you don’t want to be known as a pushover, you also don’t want to be “the meanest one in the valley.” Assertiveness is positive behavior and is linked to pleasure in the brain, whereas aggressiveness is negative and is linked to anxiety. When confronted, use your brain, not your brawn.

Point: Assertiveness is best when you boldly stand your ground without stomping your feet.