For those in construction, how does having empathy improve your customer relationships?

Answer: Empathy is having the ability and the desire to share the feelings, thoughts, and emotions that someone else is experiencing. It’s a trait that I believe not all people possess, but one that is required in order to understand and therefore support another person. In building positive relationships, empathy is a simple matter of collecting emotional information about the other person. The more you collect, the deeper the relationship. It makes forging a strong bond much easier. That bond results in greater trust as you and the person you are empathizing with can share personal thoughts, worries, and doubts as well as proud achievements, dreams, and goals.

Point: Empathy is life’s mirror. It is the reason we smile at a smile and tear at a tear.


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