What is the best way to approach conflict on the construction site?

Answer: Disagreements between people can often be negotiated, but conflicts must be won or lost. When deciding whether or not to enter into conflict, ask yourself “If I do this, how will I feel about it six months from now?” Be principled about choosing your conflicts. Do not choose conflict as a remedy for retaliation or antagonism. Although that may feel good in the short term, it may take you off the high road and lead you down the low road of bitterness and regret.

Point: Conflicts can’t always be won, so pick the ones that you can win.


How does character affect the practice of construction contractor?

Answer: Good character is prized by the wise and includes trustworthiness, courage, consideration, responsibility and fairness. What better compliment can someone give another than to say they have good character? Bad character is a stain upon oneself: it includes arrogance, a hot temper, deceit and dominance. Character, then, is at the very center of who we are. Character is more than reputation which is what others think of you are. Character is about what and who you are.

Point: Character is exposed when you do things when other people are not looking.

Question: Why is it important to be assertive in the construction industry?

Answer Assertiveness is expressing your beliefs and feelings with principle, sureness, and conviction. Don’t be intimidated by size, power, or authority. While you don’t want to be known as a pushover, you also don’t want to be “the meanest one in the valley.” Assertiveness is positive behavior and is linked to pleasure in the brain, whereas aggressiveness is negative and is linked to anxiety. When confronted, use your brain, not your brawn.

Point: Assertiveness is best when you boldly stand your ground without stomping your feet.


Question: How busy should a construction project manager act?

Answer: Not too busy. Though comforting, self-imposed busyness can be a diversionary port in the storm, keeping your focus on short-term, trivial urgencies in order to avoid the more important and difficult issues of long-term consequence. Staying busy on an endless treadmill for the sake of staying busy does not guarantee success. Often being too busy can put your mind someplace other than where it should be. 

Point: Ask yourself: “Do I need to focus on what is urgent, or on what is important?”


Question: How is the behavior of a contractor tied to project success?

Answer: A robot’s behavior is guided by computer programing—unlike robots,
we are free to choose and then decide our courses of action. Behavior is
not about our thoughts or emotions, instead behavior is what we actually
do. On the other hand, behavior is often a result of positive or negative
thoughts and emotions. Your actions, over time, will turn into habits and your habits will lead to much of the success or lack of success in your life.

Point: Behavior is guided by your decisions, not your condition