5.f: Making a Big Mistake

Question: What do I do if I make a big mistake on my construction project?

Answer: First remember that you are human and that is what we do. Mistakes are inherent in construction so fess-up right away and have the courage to communicate all the bad news. Instead of making excuses concentrate on the remedy, or better yet multiple remedies. Turn something bad into something good by getting the customer to say: “Wow, I didn’t expect you to go that far in fixing the problem!”

Point: It’s easier when things are going great. The big test is when things go wrong.